Associate Manager — CRM

Who We’re Looking For:

MyHealthTeam, a Swoop company, is seeking an Associate Manager of CRM to help drive user engagement through high-impact, data-driven marketing campaigns. In this role, you will own the end-to-end execution of email, web push, and SMS campaigns — leveraging automation, personalization, and A/B testing to optimize performance.

What You Get To Do Every Day:

  • Execute, optimize, and manage CRM campaigns across email, SMS, and web push.
  • Build and refine automated customer journeys that drive engagement and retention.
  • Create and optimize templates for email, SMS, and push notifications with a focus on personalization and brand consistency.
  • Perform rigorous QA testing for campaigns and act as a secondary QA reviewer for other content channels.
  • Maintain and track a daily campaign deployment schedule to ensure timely execution.
  • Develop and automate segmentation strategies to improve targeting and campaign performance.
  • Plan, execute, and analyze A/B tests to improve key metrics (opens, CTR, and conversions).
  • Track campaign performance and translate insights into actionable recommendations.
  • Monitor email deliverability and sender reputation, addressing any issues to maintain strong inbox placement.
  • Partner with the Content, Product, and Data teams to align messaging and strategic goals.

What We’re Looking For:

  • Three to five years of hands-on experience executing CRM campaigns across email and SMS
  • Proficiency with at least one major CRM platform — preferably Iterable or Braze
  • A working knowledge of HTML and experience troubleshooting and modifying email templates
  • Familiarity with Handlebars or similar templating logic for dynamic content
  • Strong attention to detail and a quality-first mindset
  • Analytical thinking and the ability to manage multiple projects in a fast-paced environment
  • Familiarity with project management software like Asana
  • A Bachelor’s degree or equivalent work experience

MyHealthTeam is committed to creating an inclusive space where current and future employees are valued for their skills, experiences, and unique perspectives. Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

This is a full-time, remote position. We are offering a great opportunity to make a difference in the healthcare space.

  • Our corporate headquarters are in San Francisco, and we have teams on both the West and East Coasts.
  • Everyone at MyHealthTeam believes in the company mission, and we are committed to serving people facing chronic conditions.
  • This is a close-knit, hardworking company where everyone respects everyone else’s contribution to our success.
  • At MyHealthTeam, we believe in investing in people with diverse experiences and backgrounds to help improve the lives of people facing chronic health conditions. To do this, we seek to:
  1. Attract and hire a diverse workforce.
  2. Cultivate an environment where colleagues feel welcomed and supported.
  3. Nurture the professional growth of employees.

Company Vision

MyHealthTeam, a Swoop company, is a 100+ person, mission-driven company that creates social networks for people facing chronic health conditions. We believe that if you’re diagnosed with a disease such as multiple sclerosis, lupus, breast cancer, or diabetes (to name a few), it should be easy to find support, trusted information, and the best people around to help you. 

With social networks in 60+ different chronic conditions and more than 4 million members, MyHealthTeam is the fastest-growing social network in chronic health. Three years from now, if you’re diagnosed with a chronic condition, we believe your doctor will prescribe one of our social networks because being engaged there will actually improve health outcomes. We develop partnerships that empower and are transparent to our members. We believe that a business can “do good” while “doing well.”

Expected Salary Range

 $65,000 — $80,000

To apply for this position, send your cover letter and resume to jennifer@myhealthteam.com with the subject line “Associate Manager — CRM ”